FlexRadio Community Forum is getting a New Platform

Recent FRS announced:

Notice of GetSatisfaction / FlexRadio User Community

Interruption of Service

  •  ANNOUNCEMENT
GetSatisfaction is the SaaS provider of the FlexRadio User Community (https://community.flexradio.com/flexradio).

Recently, FlexRadio was notified by the parent company that GetSatisfaction is shutting down the web services that support our community on June 30, 2020.

Due to this unexpected development, FlexRadio now must source, provision, and deploy a new Community solution on very short notice.  This process is underway and the FlexRadio team is currently evaluating several options and preparing for the move.

Unfortunately, we do anticipate a gap in coverage between the closing down of GetSatisfaction and having a Community tool in production, but it is our goal to complete the work in as quick a time frame as possible.

In addition, we plan to migrate the topics currently hosted in GetSatisfaction into the new solution.  We may choose to take the opportunity to curate portions of the data should we find it no longer relevant to our products and services.

For our customers, we ask for your patience and understanding during this transition.  In the meantime, you can always reach out with your questions on our FaceBook groups “FlexRadio Enthusiasts” or FlexRadio Systems.  These groups are best used to interact with other FlexRadio owners and FlexRadio marketing and sales personnel should you have any ‘how-to’ questions.

If you are experiencing a software or hardware issue, please leverage our FlexRadio HelpDesk.  https://helpdesk.flexradio.com/hc/en-us/articles/202118688-How-to-Submit-a-Request-for-Technical-Support.

Moving forward, we will continue to keep you, our customers up to date with the progress.

For all other questions, please email info@flexradio.com

73

 Tim – W4TME, Customer Experience Manager

Posted 3 days ago

So the FlexRadio Community is being moved. From many aspects it is likely to improve the community, as the GetSatisfaction/Sprinklr product has appeared from the end user as stale and stagnant.

No announcement yet on what replacement platform FRS has selected, and while I feel sorry for anyone suddenly pushed to move part of their business to a better platform unilaterally, truly FRS has been prevaricating in making the needed transition for some time.
Expect the community to go off-line completely for a bit while things get sorted out.  And of course anything linking in or out of the old community will end up a dead link shortly.
73
Steve
K9ZW

One thought on “FlexRadio Community Forum is getting a New Platform

  1. Mike Coslo N3LI says:

    This is a good thing. GetSatisfaction is a extremely poor version of a forum. One of the most egregious shortcomings is lack of provision for muting trolls. There are some folks there who’s main hobby is hating on flex. If indiviuals can mute those folks, the trolls can have their say, and people who just want to work through issues can not have to wade through the mud.

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